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Services

Customer Services

Our teams are always pleased to help you reach your goals whenever you require support or assistance. Feel free to contact our Support Team for any request!
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Support Services

After the purchase, our Support Service remains available to help you out or to answer any technical questions you may have.
TECHNIX power supplies can be returned for reparation or retrofit to adapt to your evolving requirements. Our Team will make a diagnosis to determine the possible solutions and advise you on the best way of using the power supply.
If necessary, we can also carry out recalibrations of power supplies and replace the accessories in order to maintain the full performance of the power unit.
We can also recycle and dispose of all of the high voltage power supplies.

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RMA

Procedure of Return Merchandise Authorization:

  1. State the model and serial numbers on your request
  2. Describe the issue by providing as much information as possible
  3. Our Support Service will contact you back
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Field Services

TECHNIX can arrange Field Services if you need support that requires to be on-site. Our experienced and well-trained engineers can move on-site for installation and trainings.

For more information and conditions regarding the Field Services, please do not hesitate to contact us

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Warranty

The standard warranty of Technix’s products is 24 months from the date of shipment

The warranty covers:

  • The RMA management
  • The product reception
  • The failure identification
  • The preliminary diagnosis of the failure

Shipment for unit repaired under warranty is included

Consulting

We can conduct consultations in high voltage engineering areas such as:

  • High voltage packaging
  • High voltage design
  • Isolation requirements
  • High voltage testing

Trainings

TECHNIX can also provide trainings and instructions to your employees in how to handle our power supplies.

The courses include theory of operation, maintenance, repair of the units and systems.